Refund Policy
Last updated 2026
Online courses
If you have completed less than 20% of a course, you may request a full refund within 7 days of your first payment. After that point, or beyond 20% completion, payments for self-paced courses are non-refundable — but we will transfer your enrolment to another course of equal value once, on request.
Live training and classes
- More than 7 days before the start date — full refund, less any transaction fee.
- Within 7 days of the start date — 50% refund, or a free transfer to the next cohort.
- After the class has started — no refund, but one free transfer to the next cohort if you have attended two sessions or fewer.
If we cancel or postpone a cohort, you always get the choice of a full refund or a transfer.
Client project work
The deposit reserves your slot in our schedule and covers discovery, so it is non-refundable once work has started. If you cancel mid-project you are billed for the work completed to that point and we hand over everything produced so far. If we fail to deliver an agreed milestone and cannot remedy it within 14 days, you may cancel and receive a pro-rata refund for the undelivered portion.
How to request a refund
Email info@solutiontee.com with your name, the payment reference from your receipt, and the reason. We acknowledge within one business day and process approved refunds within 10 business days to the original payment method.
Chargebacks
Please talk to us before raising a chargeback — it costs us a fee and freezes your account while it is disputed, and we would almost always rather just resolve it.